The scheme does not condone or support poor housekeeping of sites or threatening behaviour, and we do not attempt to defend the incidents you reported in this case. However, it should be noted that after receiving the complaint from your author, the scheme immediately informed Fitzpatrick of the incident at its Trafalgar Square site, and the employees involved were disciplined.
Our site-based publicity invites calls from the public. None has been received, but the scheme has twice monitored this site and further monitoring will take place to encourage high standards.
David Hardy, general manager, Considerate Constructors Scheme, via email.