Eroded margins are stifling the ability of Novar, whose brands include MK, Bardic, Gent and Ackermann, to invest in innovation. “We believe that there is a strong onus on us to continually innovate our product and service offerings to ensure that we meet the perceptions of customer value, value for which they are prepared to pay a premium price,” said Kelly.
“It is getting more difficult to innovate, particularly when there are so many fast followers out there, guys ready to copy our ideas and designs without making the initial investments, who then undermine prices within the market with a similar offering. We embrace the challenge of keeping our products ahead of the competition, but we are concerned that channels are supporting price-led offerings that are too close to the premium brands,” said Kelly.
Source
Electrical and Mechanical Contractor
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