What does third party assessment entail? Chris Ottaway outlines the process in a continuation of our ISO 9001: 2000 series.

Fact file

  • The third party assessment process begins with a review of process documentation
  • The auditor’s role has changed with the new standard; they will now look at objectives, their measurement and if a firm is meeting targets
  • The assessment plan will begin from the point that objectives and targets have been set
  • Continual improvement will be checked for: this must be measurable and focus on customer satisfaction
  • Any non-conformity raised must be against ISO 9001: 2000 or the firm’s quality system

Source

Electrical and Mechanical Contractor

Postscript

Chris Ottaway manages the ECA's free management systems helpline for members (tel: 01277 363653). He is md of Ottaway & Associates.