Thanks for Zoe Cacanas’ useful article on the issues surrounding leaseholders’ concerns and the replacement of windows (4 March, page 28).

Help is at hand for learning how to deal with these issues. Local authority and registered social landlords should be familiar with the Leasehold Advisory Service website, at www.lease-advice.org, funded by the government. Readers may also wish to contact either the Association of Residential Managing Agents or the Institute of Residential Property Management to find out about professional exams in property management. See info@arma.org.uk and info@irpm.org.uk respectively.

Bob Keats, senior lecturer in housing Southampton Institute