Installers who choose to monitor have the competitive advantage in terms of reducing false alarms, reducing costs, improving business efficiency and increasing customer satisfaction levels.
It creates an additional ongoing revenue stream while providing customers with a more effective installation, monitored 24 hours a day, 365 days a year.

SMARTPac from Custodian is a web-based product which is re-defining the way installers manage and control customer databases on-line, in real time, accurately and confidently without the need for off-line verification.

SMARTPac enables amendments and additions to be made to keyholder information, for example, as well as making changes to a whole host of data including site details, mail addresses, IDs and zones. Installers are provided with live on-line reports, giving them up-to-the-minute status reports on any site, at any time, as a totally automated process.

Designed with user in mind
After consulting a number of leading UK central monitoring stations, TeleEye Group has released its Central Monitoring Station Software (CMS01), which was designed with the user in mind.

The aim was to produce a scalable central monitoring solution with comprehensive management reporting capability. The CMSO1 offers central station managers new levels of management control and so offer enhanced services to their clients.

Video monitoring and digital recording are always on, to ensure total security of assets around the clock. A comprehensive account system with customer details and site information makes the management process efficient. Different levels of access right can be assigned to each station operator.

To independent installers such as ourselves, the role of the ARC is crucial. Our efficiency depends on their efficiency. It is a two-way thing. If they work with us then we all benefit. The best ARCs are the ones that support only bona fide installers w

Mick Dowling, technical director of Croydon-based Guardian Alarms

TeleEye CMSO1 consists of three main components, namely Central Data Server, Connection Server and Video Viewer. Central Data Server contains all client, operator and system information. Connection Server is the gateway between TeleEye CMSO1 and the client's TeleEye transmitters, which supports concurrent connections to eight TeleEye transmitters via PSTN, ISDN or the internet.

Video Viewer is the operator's interface of the TeleEye CMSO1. Operators can configure the TeleEye CMSO1 and conduct video monitoring of the remote transmitters via Video Viewer.

From the installer's viewpoint
Camwatch has competed a further substantial investment in new technology at its main central station in Sheffield. The company has invested in 15 new receivers based on the Controlware transmission product range.

Director Phil Bunting commented: "Customers see remote monitoring as a cost-effective means of ensuring optimum performance from their surveillance systems. Our facility in Sheffield has been designed from the installer's viewpoint, covering all elements from how alarm calls are routed, right through to audit trails and technical support on a full 24/7 basis."

The state-of-the-art Camwatch central station houses one of the most sophisticated remote monitoring services in the UK, using all the latest transmission products currently available, from PSTN and ISDN through to network and ADSL internet monitoring.

Source

Security Installer