Go ahead, make their day | Archive Titles

Zurich’s guide to what customers really think
Did your housebuilder offer you an accompanied walk-through of your completed home?		2000 (%)	2001 (%)
	Yes	66.2	72.7
	No	31.9	25
How was move-in day?		Agree (%)	Disagree (%)
	The builder made me feel special	35.2	60.3
	My new home was clean from top to bottom	51.9	46
	All snags reported had been attended to	29.1	63.4
	Everything supplied by the builder was connected up	63.9	34
	All the keys were available	76.5	22.1
	All the instruction manuals were available	71.6	26.3
Where have problems occurred that required remedial work?	Problem area	(%)
	Heating/hot water	48.8
	External doors	48
	Water leaks	46.4
	Windows	43
	Seals around bath	42.2
	Internal doors	37.1
	Walls and/or ceilings	35
	Sanitaryware	28.8
	Kitchen appliances	27.6
	Kitchen/bedroom/bathroom furniture	27
	Paths and drives	22.2
	Guttering	21.9
	Electrics	21.2
	Roof	21.1
	Garden	18.4
	Garden fencing	16.4
	Drains	16
	Alarm/security system	10.9
How did you feel when you set out to buy your new home?		(%)
	I didn’t mind if I purchased brand new or an older property	53.9
	I only wanted to buy brand new	40.5
	I really wanted to buy an older property	4.6
How did your friends react when you told them you were buying a new home?		(%)
	They were positive	45.6
	They were neutral	33.1
	They were negative	5.3
How has the experience of buying a new home compared with initial expectations?		(%)
	Buying brand new has been a better experience	16.9
	Buying brand new has been a worse experience	34.1
	Buying brand new has been pretty much the experience I expected	47.5