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ARCs Directory
Location Leeds Leicester Manchester Manchester Manchester Middlesbrough Nottingham Nottingham Surrey Surrey Wales Yorkshire
Alarm receiving centre name Chubb Electronic Security Abel Communication and
Monitoring Centre		 ADT Fire & Security National Monitoring Sonitrol North East Monitoring
Services Ltd		 Custodian East Midlands Central
Station		 Custodian Regal Monitoring
Services		 Western Monitoring
Services		 UK Monitoring
Enquiries telephone no 0870 609 1041 01162 654201 0870 6006008 0161 905 9998 0161 911 5985 01642 240695 0870 240 2086 0800 716179 0870 240 2086 0181 397 5334 01443 842266 0800 515861
Manager Craig Purves Richard Wakefield Peter Laverick Mark Preston Barry Partington C Bircham Rick Smith Ramiz Ahmed Nigel Ingoldsby Phil Renew Simon Outing Eddie Atkins
Manager Sales Craig Purves Lance Savage John Cotton Keith Martin Dave Vessey C Bircham Brian Quirk Peter Ellison Brian Quirk Adam Clark John Outing Anthony King
Coverage UK UK National UK UK North East National UK National National Nationwide Nationwide
Constructed and Operated to:                        
BS5979: 1993 Category 1 Yes Yes - All - - Yes Yes Yes - Yes  
BS5979: 1993 Category 2 Yes Yes - - Yes Yes - ISO9002/5750 Yes Yes -  
ISO9002 (BS5750) - Yes Yes - Yes ISO9002 - Yes Yes BS5979 - Yes
LPS1020 - Yes extension of scope for BS7042 - - - - - - - BSEN 9002 - ISO9002
Approved by NACOSS NACOSS NACOSS NACOSS, LPC NACOSS NACOSS NACOSS NACOSS NACOSS NACOSS NACOSS NACOSS
Private wire Yes Yes Yes Yes No Yes Yes No Yes Yes No Yes
Dig com Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
RedCARE Yes Yes, plus DSP platform Yes Yes, GSM, Serial ISDN Yes Yes Yes UK Yes Yes Yes Yes
Alarm verification Yes Audio and visual plus common sequential Yes Audio Visual Sequential Point ID & SIA Yes Yes Yes Audio, visual, sequential, Point ID Yes Yes Yes Yes
X25 networking packet switching No Yes No Paknet No Yes, & Dualcom Yes Yes Yes Yes Yes No
Fire alarms Yes Yes, all fire brigades Yes Yes, LPC approved Yes Yes Yes Yes Yes Yes Yes Yes
CCTV transmission reception Yes DVST, Adpro Yes Adpro VST-10, Robot Hyperscan, DVST & Sony Yes Yes Yes ADPRO VST10, ASL Yes Yes Yes Yes
Community care Yes No No No No No Yes Yes Yes Yes No Yes
Warden call Yes No No No No No Yes No Yes Yes No Yes
Building management systems Yes Yes Yes Yes Yes No Yes Yes Yes Yes No Yes
Key holding Yes No No No No No Yes Yes (partnership scheme) Yes No No Yes
Guard response Yes No No Yes No No No Yes (as above) Yes No No Yes
Message handling Yes No No Yes No Yes Yes Yes Yes Yes Yes Yes
Paging Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes
Contingency planning Yes Yes, dual linked with second ARC Backed by sister ARC Yes Yes Yes Yes Dual redundancy remote station Yes Yes No Yes
Product recall No No No N/A No No No No No No No No
Dual signalling No Yes Yes Yes Yes Yes No Yes No Yes, Dualcom Yes No
Global positioning systems Yes No No No No No Yes No Yes No No Yes
Other Smartpac Dualcom, customer access facility No Wide Area Network
Signalling, Interactive
Dualcom		   No Smartpac CS link remote live access Smartpac Paknet, ADPRO, DVST,
remote access		 Dualcom Downloading facilities
to all customers,
DVST, ADPRO