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What buyers think of the quality of their home
Feature Rating (%) Importance (%)
Number of rooms 97 15
External design/appearance 96 21
Internal design/layout 95 40
Overall design/appearance 90 30
Size of rooms 87 29
Value for money 76 38
Quality of fixtures/fittings 71 12
What buyers think of their homebuilder's service
Aspect of service Rating (%) Importance (%)
Service on move-in day 57 10
Home's condition on move-in day 55 48
Helpfulness/efficiency of staff 46 26
Reliability/accuracy of communication 44 25
Meeting deadlines/finishing home on time 37 41
Service in dealing with defects/snags 15 53
How the 59 homebuilders measured up
    Quality of Home       Service from Housebuilder  
Sample Size   Overall satisfaction Construction and finish Value for
money		 Likelihood of recommending homebuilder Overall satisfaction Condition on moving in day After-sales service
350 Alfred McAlpine HH HH H HH HH HH  
116 Allen Homes HH l l l l H l
350 Barratt Homes H H H H H H H
350 Beazer Group H H HH H H H H
350 Bellway Homes HH HH HH HH HH HH HH
113 Ben Bailey Homes HHH l l HH l HH H
98 Berkeley Homes HHH HHH l l HHH HHH l
152 Bett Brothers HH HH HH HH HH HH HH
45 Birch Homes l l l l l l l
350 Bovis Homes HH HH HH HH HHH HH HHH
350 Bryant Homes HH HH HH HH HH HH HH
67 Cala l HHH l l l HH HHH
66 Cecil M Yuill l l l HH l l l
72 Charles Church H H H H H H H
69 Copthorn Homes l l l l l HH l
84 Countryside Properties H H H H H H l
308 Crest Homes HHH HHH HHH HHH HHH HHH HHH
131 Croudace HHH HHH HH HHH HHH HHH HHH
76 Cussins Homes H l l H H H H
87 David McLean Homes H H H H H H H
350 David Wilson Homes HHH HHH HH HHH HH HH HH
247 Fairclough Homes HH HH HH HH HH HH HH
165 Fairview New Homes l H l HH HH HH HHH
165 Frank Haslam Milan l HH l HH HH HH l
82 Harwood Homes HHH HHH HHH HHH HHH HHH HHH
112 Henry Boot Homes H H l H H H H
324 JS Bloor HHH HHH HHH HHH HHH HHH HHH
77 Jelson HHH HHH HHH HHH HHH HHH HHH
99 Kier Residential1 HHH HHH l HHH HHH HHH HHH
176 Laing Homes H H l H HH l HH
86 Linden l HH l H l H l
88 Lovell Partnerships l HH l l l HH HH
89 Maunders H l l H H H H
89 McCarthy and Stone HHH HHH l HHH HHH HHH HHH
350 McLean Homes HHH HHH HHH HHH HHH HHH HHH
125 Midland and General HHH HHH HHH HHH HHH HHH HHH
210 Miller Homes H HH HH H H l H
76 Morris Homes l l l l l H H
96 Northcountry Homes l l l l HH HH HH
78 PE Jones l l l l l H l
350 Persimmon Homes HH HH HHH HH H H H
314 Prowting HH HH HH HHH HH HH HHH
350 Redrow Homes HHH HHH HHH HHH HHH HHH HHH
117 Rivermead Homes l HH HHH HH l l l
103 Robert Hitchins HHH HH HHH l HH l l
31 Roland Bardsley HHH HHH l HHH HHH HHH HHH
75 Shepherd Homes l l l l H l H
87 Stamford Homes l HH l HH l HH HH
187 Stewart Milne Group HH HH H HH HH HH HH
40 Swan Hill Homes l HHH l l l l l
160 Tay Homes H H l H H H H
324 Taywood Homes HH HH HH HH HH HH HH
32 Trencherwood Homes l l l l l l l
47 Tulloch Homes l l l l l l l
285 Wainhomes H HH HH H H H H
45 Ward Homes HHH HHH HHH HHH HHH HHH l
350 Westbury Homes HH H HH H HH HH HH
350 Wilcon Homes HH HH HHH HH HH HH HH
350 Wimpey Homes HHH HHH HH HHH HHH HHH HHH
Key to table:
HHH above industry average
HH industry average
H below industry average
l unable to determine rating at 95% confidence level
Base: all respondents (10 283) 1 includes Bellwinch Homes and Twigden Homes