In conjunction with looking after the general facilities needs of the college on a day-to-day basis, I have responsibility for contract negotiation and liaising with suppliers. I look after all utilities, insurance matters, stationery, furniture, vending, catering, reception, post room, security at the building and room booking. I also provide services to four of our satellite offices.
Describe your typical day
There isn't one! We are just finishing off some building and refurbishment work at the college, so next year should be a little quieter. The college staff and members are our customers so I have to deal with all queries and requests from them, together with ensuring that the daily functions of the office services department are carried out in an efficient and courteous manner. Different challenges crop up daily, but that's all part of the job. We have several meeting rooms, which are used by staff, members and external groups. These have to be prepared every day, ensuring that all the facilities are in good working order and that there are no last minute hitches.
What did you do before you took up your current position?
I worked for Abbey National for many years before moving to a small motor insurance company, to take up the position of office services supervisor. This role grew and developed to include all the facilities functions. I dealt with the everyday functions and was responsible for the project management of all moves and changes within the building. I took part in other projects, but after three years felt I needed to employ my skills in a more challenging environment.
What did you qualify in?
I left school with O'level and C.S.E qualifications. My experience came from having a previous boss who liked to 'throw me in at the deep end'. I soon learned to swim. Although paper qualifications are a good thing, I definitely feel that you can't beat good old-fashioned 'hands on' experience.
What is the toughest part of your job?
Trying to keep everyone happy! Working in facilities and office services can sometimes be a thankless task. People tend not to be aware of your presence when everything is going fine, but as soon as something goes wrong! I have to be a master juggler sometimes when employees demand things at the same time, and being pro-active and anticipating problems before they arise is a must.
What do you like about your role?
Everything! I'm lucky to work with really great people and I have supportive management and work in very prestigious surroundings. The job is extremely satisfying and I go home every night knowing I've done a good job, and I feel like I have made a difference. There is so much variety in this role, and I'm lucky to have a good multi-skilled team working with me.
Source
The Facilities Business
