Installers can better protect their clients’ goods by taking an active approach to security, says Enzo Koflach of Bandit UK
Latest statistics show that burglaries cost the retail sector alone an estimated £111 million per year* and the vast majority of burglaries are usually completed within three minutes.
Tags on the goods themselves, alarm systems and CCTV acts as a powerful deterrent. But would security installers agree that these means of security are working adequately and in the best possible way?
Owners today have to comply with the strict requirements of their insurers by having all of the traditional deterrents, plus reinforced glass, ram-raid bollards, CCTV and alarm systems linked to central monitoring stations. Although investment in security continues to rise, crime levels and insurance premiums never seem to fall, which could be because losing merchandise and disruption to business in the following days remain relatively unchanged.
The reality is that none of these security measures actually do anything to protect the victims’ assets once intruders gain access. This has serious financial implications not only in terms of insurance costs but also potential loss of business, unhappy customers and downtime, and therefore needs addressing by security installers and company decision makers alike.
The ‘commercial’ burglar has done his research and knows that his ‘window of opportunity’ lies open from the time the alarm is activated until the time the authorities arrive. Response times can be anything from ten to twenty minutes to an hour or longer.
With the majority of this type of burglary, particularly of the ‘ram-raid’ variety, being completed within the first few minutes, there is little opportunity for the authorities to arrive in time to prevent losses and damage.
So what can security installers do to not only minimise the impact of burglaries on premises they are involved with, but to also offer added value to businesses looking at their security?
The answer lies in closing that ‘window of opportunity’ and protecting valued items until the authorities arrive. More and more business owners are taking the view that traditional security measures are no longer adequate and are opting for new ‘active’ security systems.
Under the banner of ‘active’ security come rising security screens, used where cash is held, and rising bollards triggered to rise after closing time. Fogging systems are also proving a highly effective solution in non-domestic burglary.
For many years ‘smoke generators’ have been used in the entertainment industry – for theatrical performances and discos – but it was not until the 1980s that the potential for using such machines in security applications became apparent. Machines were specifically designed for security purposes, yet still based on the fundamental principle of generating a blanket of impenetrable fog.
The ‘vapour’ produced by such machines is from a safe and harmless mixture of water and glycol. When the fog is required, the mixture is quickly heated to a high temperature by being passed through a heat exchanger which is permanently charged at all times. The formula is emitted into the environment under high pressure, whereupon it quickly vapourises into dense fog.
Burglar shocked and disorientated
This rapid fogging leaves the burglar shocked and disoriented and, in most cases, will cause them to flee at the outset. If they stay, the density of the fog prevents them from seeing their intended haul. Furthermore, there is little opportunity for the intruders to ‘trash’ the room, thereby minimising interruption to business and allowing trading to continue the next day, instead of days or even weeks.By linking the fogging system to an alarm system, it can be triggered to activate the moment the alarm system detects the intruder.
Systems are safely used where food, jewellery, clothing and electronic equipment are present, and the ‘quality’ of the fog produced now is such that it can stay suspended in the atmosphere for anything up to an hour, depending on the situation, and leave no residue. Some systems can refill the room with fog in the event of intruders returning to the scene before the authorities arrive.
Although the fog quality from early machines, in terms of poor density and unwanted residue, was an issue, some modern systems have overcome these failings.
Speed of fog production has become of the essence. The faster the fog can be produced and ejected into the room, the quicker it can protect the contents. If fog production is too slow there is a chance that the system itself can be put out of action.
Slow fog production could also allow intruders to form a ‘daisy chain’ with four or five individuals creating a human chain with the leader filling his swag bag and being aided by others towards the exit.
Six metres in first two seconds
Most of today’s hi-tech systems for shops and offices can produce anything from 3 to 28 cubic metres of fog per second. The latest high speed systems can stop the intruder before they even manage to cross the threshold of their targeted room or premises. Some of these latest systems can propel a flume of fog a distance of six metres in the first two seconds and will fill a good sized room of, say, five metres by ten metres, with a height of 2.5 metres, in under five seconds.
The systems are proving a hit with installers and end users and are being used to actively protect jewellery, mobile phones, cigarettes, spirits, computers and golf pro shops, petrol station shops, car and motorcycle showrooms, banks and building societies all over Europe. Insurance companies advocate their use to dramatically reduce the size of losses claimed.
Golf war on thieves
Golf clubs and their pro shops – a prime target for professional thieves – have especially benefited by the use of Bandit fogging systems.
One installer, Paul Gilbert, MD of JLG Security, an NSI Gold company with offices around the UK and more than 20 years experience in the industry, cites at least eight burglaries to golf retail shops over the last two months in the Surrey area alone.
He saw a Bandit demonstration at Kingswood Golf Club in Surrey, and says the key to its success is its fast release action, making him happy to recommend its installation to the clubs he works with.
“You simply cannot see through it or past it,” he said
So how easy are they to install?
Q: What level of knowledge is needed to install fogging systems?
A: Any competent person with the ability to run cables and carry out basic wiring terminations; ability to drill holes in wall (for support bracket); ability to read and interpret Bandit Engineers Guide, to configure unit correctly (using simple internal DIP switch adjustments)
Q: Any special knowledge needed?
A: If Bandit is connected to an intruder alarm panel (which would probably be the norm), then an experienced alarm engineer must be employed to (at least) make the connections to the alarm panel itself.
Given the nature of the product (i.e. a security device) it is normally advisable that it should always be installed by an experienced alarm engineer, in all circumstances.
In addition, it requires the proximity of a 240 volt unswitched, fused spur which, if not readily available, will need to be provided by a qualified electrician.
Q: Are any special tools needed?
A: No - basic hand tools (screwdrivers) and electric drill only.
A special tool is provided with each unit, for opening the side panel, inserting the fluid cylinder, etc.
Q: Is training given? If so, what? How long does training take?
A: Yes, the selected engineers of each appointed installer (who may also be an Authorised Reseller) are provided with full technical training by us, initially in a classroom environment followed by ‘in the field’ training, normally during the course of their first installation.
Ongoing refresher training is also provided as required, for example if the installer has employed any new engineers.
As well as in depth technical training, complete technical manuals, guide books, etc. are also provided.
Training takes as long as it takes (the point here is to ensure beyond doubt that the engineers are fully conversant with the product in every respect) - typically, approx. 2-3 hours.
Q:Does Bandit offer a support line or ‘handholding’ period?
A: Yes, all supporting information (manuals, guide books, etc.) have a Technical Support telephone number clearly indicated, and engineers are encouraged to call this number for support at any time. Technical Support is not time limited - it remains available as long as an authorised Reseller requires it. Should a problem not be resolved by telephone, we will arrange a site visit in order to resolve.
Q: Do you have to get on a list of approved installers or can you just purchase and install?
A: An authorised and recommended Bandit Approved Installer should install the unit, because they have been trained to do so. Approval is granted following provision of technical training, as detailed above.
Anyone interested in becoming a Bandit Approved Installer and/or Authorised Reseller should contact Bandit UK Ltd. directly.
Q: Is purchase direct from the company or through a distributor?
A: Bandit UK Ltd. normally sells its products through a UK network of authorised distributors (resellers).
The majority of purchases are conducted through this appointed Installer/Reseller network.
If an enquiry is received directly, this will normally be passed to the appointed reseller most local to the enquiry.
Source
Security Installer
Postscript
British Retail Consortium Retail Crime Survey 2003
Enzo Koflach is MD of Bandit UK, distributor of Bandit high speed fog delivery systems. The company provides in-situ training on all technical aspects as well as on installation, servicing and demonstration techniques as well as providing installers with a valuable, profit stream. Further information or free demo: 0870 777 0434
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