‘Contempt for customers’

2005-04-05T00:00:00

Roger Heavens may build good homes (‘Letters’, CM, March), but he should not misinterpret the 2000 National Customer Satisfaction Survey. The results made grim reading, and subsequent reports in 2001 and 2003 showed a further deterioration - thus many of the housebuilders are showing contempt for customer satisfaction. Likewise, Chris ...

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