Greasy pole

Start early Effective retention should begin even before the employee arrives. They should be advised of what is going to happen on their first day and of any changes since the interview, such as a change of boss.

Be clear It is essential that each staff member understands the system and that managers understand the expectations of the individual.

Be friendly A person is at his or her most vulnerable during the first few weeks within the organisation. Allocating a "buddy" to ensure someone settles in can ensure emotional commitment to an organisation.

Be gentle It is very tempting, particularly if the new staff member has been long awaited, to bury them in problems and information the moment they sit down. An induction process that allows people to breathe will be more beneficial than information overload.

Talk and plan It is essential during the first few weeks for the manager to hold periodic one-to-one meetings, not only to ensure that the work programming is sensible and balanced but to address individual issues promptly and in confidence.

Keep it interesting Once routine is established, it's a good idea to present new staff with an interesting, yet achievable challenge. Assuming the individual's contribution meets expectations, he or she should be given the chance to get involved in other new projects.

Be flexible It is essential to remember that each of us is an individual. Organisations that are prepared to be flexible about hours, job sharing, part-time contracts and home working are less likely to experience problems with staff retention. Changes from the norm can be fiddly to work out, but they work to the benefit of both parties. Workers in flexible organisations are likely to be more committed, adaptable and resilient than those working for more rigid employers.

Have some values Most people don't stay with an organisation solely because of the money, but because they believe in what the organisation promotes. It is essential that individual values are recognised and reinforced in order to attract and retain the right kind of people.