Following on from their win at the 2004 Shropshire Business Awards for Best Customer Service, Heritage Glass have further shown commitment to this area by expanding their customer service division.
The purchase of two new vans for the division will mean an increase in the number of customer service representatives on the road, whose roles are to oversee current installations and provide the after sales care that all Heritage Glass customers can benefit from.
‘As a company, we have always placed our emphasis on customer service, and realise that we have to continually work on this area so our standards are maintained for each and every customer,’ says Tony Randall, director of Heritage Glass Group.
Heritage’s achievements include being accredited with the DTI Quality Mark, finishing in one of the top places in the ‘2004 Installer of the Year’ competition, and of course winning the Best Customer Service award at the 2004 Shropshire Business Awards.
Source
Glass Age
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