Radius Plastics, the UK's largest specialist profile bending company, has almost completed work on a new factory extension and added new specialist manufacturing equipment, as part of a £250,000 investment programme. The work is the latest phase of Radius' plan to revolutionise customer service, product quality, and deliveries, in a section of the glazing industry that has been notorious in these areas.
The 'Radius Express' scheme, which will be supervised by a Radius Plastics Director, will shorten order-to-delivery lead times. This, and new production IT systems, will ensure customers are fully informed about order progress, and that they receive shipments to accurate schedules. Customers will be given a firm delivery date for orders, which they can then use in turn to schedule installations accurately with their customers. This is with an average order turnaround from Radius of around two weeks, virtually unheard of from specialist profile benders.

'The manufacture of special shaped frames is very complex and logistically intensive, which is why so many companies in this sector have got away with poor service for so many years,' explained Radius Plastiics' Mike Crewdson. 'This has changed forever at Radius Plastics as we have brought our service and product quality into line with the standards expected from other sectors of the industry.'

Source

Glass Age