Irwell Valley Housing Association is to launch a “diamond service” to refresh its highly successful gold service incentives scheme.
Tenants who remain loyal to the gold service for two years will be able to order repairs directly from private sector contractors.

Chief executive Tom Manion said the association was building a relationship of trust with its customers. “We are motivating them to take responsibilities that, in the past, landlords have taken,” he said.

Source

Housing Today