Lecture me not, says DR Mike

2005-04-05T00:00:00

Roger Heavens’s reply (‘Letters’, CM, March) to my article on housebuilders in February’s issue missed the point. He seems to consider that the three Mori customer satisfaction polls (2000, 2001, 2003) conducted among a sample of owners of new built homes are representative of a measure of industry efficiency. Yes, ...

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