Crucially, the booklet also contains details of the necessary training that's required for door supervisors. Those details were unveiled in London last December by 'The Consortium' (ie the awarding bodies of the British Institute of Inn Keeping – BIIAB, City & Guilds and NFCE), whereby their qualification – the Level 2 National Certificate for Door Supervisors – will meet all of the training requirements laid down by the SIA.
The new qualification will teach door staff conflict management, body language and voice control techniques, encouraging them to be more approachable.
The Security Industry Authority estimates that there are up to 120,000 door supervisors working across the UK security industry in bars, clubs, concert halls, restaurants, hotels and galleries.
Source
SMT
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