Major m&e contractor of the year

And this year's winner is... Haden Young
A runner-up last year, Haden Young impressed the judges with its commitment to training, investing just under a £1 million in this area. The company has also taken a customer-focused approach to business, conducting project feedback reviews and extensive telephone customer surveys, based on Key Performance Indicators.

Communication, external and internal, has been a major driver. Haden Young runs customer awareness workshops for all employees, site and office based. Tailored to the needs of the group, these workshops provide practical customer service skills that can be implemented immediately.

Between 1999 and 2000 operating profit rose 20% to £7million on a turnover of £175 million.

This was an excellent all- round performance. The judges were impressed by the company's commitment to training – all this while ensuring healthy profitability

And the runners up....
Drake & Scull Engineering
The company has embarked on a comprehensive programme of change, putting customers at the heart of the new culture. Judges commented: "The company displayed impressive innovation in terms of customer satisfaction, exemplified by feedback from its Coventry University project."

Mitie Engineering Services
Mitie is committed to its mission of quality clients, quality people, quality service and quality earnings. Under the umbrella of the European Quality Foundation Model, the company has introduced a concept of continuous improvement. Judges were impressed by an exemplary management development programme.