From 1 October 2004, Part III of the Disabled Discrimination Act 1995 (DDA) will require service providers to make ‘reasonable adjustments’ to their premises to allow access for the disabled. This will apply to all companies who provide a service to the public.

Under Part III, features including stairways, curbs, entrances, exits, toilet facilities, counters, lighting, ventilation, lifts and escalators will all have to be considered. Companies may have to remove obstacles, or alter building layouts in order to comply.