Redrow chairman says buyer retentions for scratches and knocks ‘ridiculous’

By Hamish Champ2019-09-09T05:00:00

Focus should be on getting new homes right first time, says John Tutte

Redrow’s executive chairman has labelled the use of buyer retentions to cover faults such as scratches on doors in new-build homes as “ridiculous”.

Speaking as the housebuilder announced its latest annual results yesterday, John Tutte said: “We’re driving towards zero defects in our homes on handover. This is about getting delivery right first time.

“Sometimes stuff happens, like a kitchen door gets scratched or a door gets knocked. Holding a huge retention for things like that is ridiculous.”

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