The directors of operations and customer services will be replaced by one person
Two British Airways directors are to leave the company in the wake of the disastrous opening of Heathrow Terminal 5.
BA said both Gareth Kirkwood, director of operations, and David Noyes, director of customer of services, are to leave. The airline will now look to appoint one person to cover both roles.
No-one from Heathrow operator BAA has yet resigned from the company following the problematic opening of its flagship £4.3bn terminal last month.
The terminal’s first week saw hundreds of flights cancelled and thousands of pieces of luggage mislaid due to problems with the operation of the baggage system.