Figures released on 1 December by the NHS Security Management Service state that 250,000 frontline NHS staff are expected to be trained in conflict resolution prior to March.

Training plans for 2005-2006 have been received from 95% of NHS bodies around England, and suggest that the NHS Security Management Service is still on schedule to train 750,000 frontline staff before 2008.

With 18 similar training plans yet to be received, the NHS expects the figure of 252,000 to rise again by the end of March.

The Conflict Resolution Training (CRT) syllabus was launched back in April 2004, and in its first year to the end of last March some 85,000 frontline staff had received detailed instruction in this area.

The CRT syllabus teaches staff how to recognise potentially violent situations, and both verbal and non-verbal communication skills.

Source

SMT