There are important changes in the latest quality assurance standard. Chris Ottaway reports on the underlying principles.

There are eight management principles underlying ISO 9001: 2000

  • customer focus
  • leadership
  • involvement of people
  • a process approach to management
  • a system approach to management
  • continual improvement
  • a factual approach to decision making
  • mutually beneficial supplier relationships
The cut-off date for the new standard is 15 December 2003.

Source

Electrical and Mechanical Contractor

Postscript

Chris Ottaway manages the ECA’s free management systems helpline for members (tel: 01277 363653). He is md of Ottaway & Associates.