Biometric technology is back under the spotlight thanks to a recent trial of current technologies commissioned by the UK Passport Service, the Home Office Identity Cards programme and the Driving and Vehicle Licensing Agency

The trial was designed to study peoples’ experiences of facial, iris and fingerprint recognition systems, and provides useful information on the verification success rates of each. Important information that the industry would do well to take on board.

Iris scanning technology proved to be the most reliable during the trial, which ‘sampled’ data and reactions from no less than 2,000 individuals. The success rate for iris technology was 96%. In the additional sample of 750 disabled volunteers, the success rate was 91%. Fingerprint verification enjoyed an 81% success rate among the larger sample, and an 80% rating among the disabled.

Overall, the trial indicated that more work needs to be done in order to improve facial recognition technology before it can enjoy similar success rates. The technology enjoyed a 69% success rate for the larger sample and 48% for the disabled group.

These ‘true life’ figures do not meet the generally accepted statistics published by biometric system manufacturers (which are normally much higher). Further research has been recommended before a biometric ID card scheme could be introduced.

It is important the industry makes use of studies such as this. They draw in resources that the majority of companies would otherwise never be able to access, will inform future developments in biometric technology and assist us in providing the very best service to end users.

The desire to offer excellent customer service has led the BSIA to produce its Users’ Guide to Biometrics, in which practical information is offered on biometric solutions. Copies can be downloaded at: www.bsia.co.uk/download.html.

Source

SMT

Postscript

Phil Redcliffe is chairman of the BSIA’s Access Control Section