It was really the challenge of running a multi-site, multi-discipline organisation within a young, successful organisation.
How is your new role different to other facilities management jobs you have worked in?
It's different in that it's managing the needs of an in house team. Previously I worked in an outsourcing consultancy, so it's very different to my previous job.
What does it involve?
It involves creating a strategy and building a platform for the business to operate and run from. The portfolio is approximately half-a-million sq ft in the UK, and we are starting to consult with other countries (not counting North America, which is run by Experian's US branch).
What happens on an average day?
That's a tough one, they are all different. Usually the day is pre-planned. I arrive in Nottingham at 8.30, but I plan flexibility into my day. I tend to leave sufficient time mid-morning and at the end of the day to meet any unsuspected needs of the business.
Do you think that facilities managers should be involved in the development of new facilities as you were with the Riverside campus?
Yes. Facilities managers should lead it and look at the life-cycle costs. It's not done enough in this industry, I believe we should lead it, and not the design team.
What is the most challenging part of the job?
Managing a growing portfolio in the UK and internationally. International customers through dealing with them in different time spans.
What is the best part of the job?
Managing a diverse portfolio with an international outlook and encountering different languages and business ways. Also getting satisfaction for our customers.
What would you rate the job out of ten?
Ten out of ten. No question, it's very fulfilling, you get to see a positive impact on the business.
What is the biggest issue you have had to overcome or will have to overcome?
Managing the transition of business growth — it's one of our biggest hurdles.
Source
The Facilities Business
