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Percentage of customers satisfied with after-sales service
Very satisfiedSatisfiedNeither/nor DissatisfiedVery dissatisfied
Ease with which you can report problems19.836.814.011.511.3
Feedback on when work will be undertaken9.022.617.021.621.6
Remedial work being done in the time agreed8.218.417.520.924.7
Standard of remedial work when completed11.134.820.010.810.7
Source: Zurich Insurance
Percentage of customers reporting problems after moving in
Category  
Heating/hot water48.1
External doors47.4
Water leaks43.4
Windows41.4
Seals around bath40.1
Internal doors37.6
Walls and/or ceilings33.4
Kitchen, bedroom and bathroom furniture28.4
Paths and drives20.8
Sanitaryware29.1
Kitchen appliances28.8
Guttering21.0
Electrical system20.9
Garden18.0
Roof16.1
Garden fencing15.3
Drains13.5
Alarm/security system13.3
source: Zurich Insurance