We at snagging company Inspector Home do not perceive that the loss of the customer satisfaction survey for housebuilders (24 June, page 16) will have any serious impact, because from our experience it was highly misleading.
The quality of sites and thus customer satisfaction varies enormously from site to site within developers. This cannot possibly be highlighted in a survey that refers to a company as a whole. Bearing in mind new homes are purchased for location, I would doubt the survey had much impact on sales anyway.
Inspector Home works with a number of developers to help reduce defects before homes are sold, thereby making huge savings on after care. It’s taking a while for the message to filter down through the ranks, but for those companies that make a real effort the rewards are there for the taking – for them and their customers.
Vanessa Ambler, commercial director, Inspector Home