I refer to your financial news article in which Taylor Woodrow's chief executive, Iain Napier, indicates that the government should be listening to housebuilders in order to meet housebuilding targets (7 March, page 21).
As a recent purchaser of a Taylor Woodrow "luxury home", I would suggest that Mr Napier and his board of directors should be listening to their customers in trying to resolve chronic deficiencies in site quality and after-sales customer care.

One would have thought that after 25 years of horror stories in connection with timber-framed houses, the major housebuilders in this country would have learned from past mistakes, but it seems that the issues of missing and incorrect vapour barriers still blights a perfectly good form of construction.

I and other residents on the estate are also suffering from "builder promise syndrome" (BPS). This is activated when the site management agree a schedule and timing of repair to be carried out and nobody from site turns up!

Having been a site manager and now a chartered surveyor, I am able to cope with the rigours of such issues and I am conversing with senior management at Taylor Woodrow to try to rectify basic defects. However, I stand and watch my fellow residents trying to cope with major deficiencies in quality management in what is, after all, the biggest investment of their lives.

If the venture capitalist companies that are looking at Taylor Woodrow for a possible takeover would like to visit some of Taylor Woodrow's housing sites then I am sure they would reassess such moves.

At the time of writing, I await the joiner and tiler to complete repairs to the two shower rooms that are currently out of action. However, I suspect my wait will be a long one, as I know this site suffers from BPS.

Postscript

Terry Carnes, property director, Clear Channel Entertainment, via email.