Who cares?

By Josephine Smit and Josephine Smit 2003-11-28T00:00:00

In their defence, housebuilders might argue that this is because the customer is getting harder to please. Customers' expectations have grown and so has their confidence to challenge their housebuilder. Housebuilders may also have made a rod for their own back by launching their customer-friendly initiatives in a blaze ...

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