Winner: Miller Homes
Second: LovellThis year Lovell has introduced a simple-to-navigate website and a client relationship management system. The CRM package has a national contact database and allows land and projects to be tracked. Report writing is also standardised and simplified. The system is initially for business development staff, but will in time be expanded to cover other departments such as estimating and commercial. Lovell has also tailored the information on parent company Morgan Sindall’s intranet to its own needs.
Third: Southdale HomesThe virtual private network (VPN) is among the latest IT innovations at Southdale Homes, offering the facility to work on the file server from remote locations at any time. The VPN, which is one element of an integrated IT approach, benefits the company’s site managers and other staff, enabling them to access essential information such as orders and drawings. All sites have also been issued with a laptop, complete with “always-on” connection.
Fourth: Black Country and Community Services GroupOne department in Black Country Housing has reduced its storage from 14 filing cabinets to just two, following the housing association’s IT upgrade. The upgrade was carried out to avoid relocation to larger premises, improve working conditions, and reduce environmental impact and included new hardware and software. Smarter working is reducing paper and ink wastage and cutting down on travel between group locations.
Building Homes Quality Awards 2003
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Best IT Initiative