How do other industries rise to the challenge of meeting their clients' needs? In the first of a new series, Building meets staging company ESS, which has to design, plan and construct a vast stage for superstar Tom Jones in just two months
Imagine you have just two months in which to design and construct a £350,000 building for an important customer. The site has already been decided upon: it is a prime, historic inner-city location, but with very difficult access. While the building's design must be flexible enough to accommodate any last-minute changes to the brief, its construction deadline is sacrosanct. That is because the building will be the stage for performing legend Tom Jones when he sings to a sell-out crowd in the grounds of Cardiff Castle. And two days after the show, the stage must disappear without trace.

This is the kind of challenge Edwin Shirley Staging faces every week. As a professional staging provider with bases in the UK, America, Japan and Australia, the company is well known in the confines of the music business. Outside the music world, ESS is probably best known for designing and constructing Skyscape, the Millennium Dome's baby sister.

Like the construction industry, staging work has to be completed to a strict budget, often to a very tight programme and frequently in the worst of weather. However, unlike construction, staging deadlines just cannot be missed. With an audience of thousands – and in the case of televised shows, millions – it is not even a consideration. "We've never lost a show yet through not having the stage ready," says John Wilson, senior project manager for ESS.

Three months to go
Planning for the Tom Jones show started some three months before the event, when Wilson put together the bid to supply the stage for the Cardiff concert: he also had to include a stage for another Tom Jones show a week earlier in Warwick in the bid. "The staging world is very competitive and clients are very price-sensitive," says Stephen Court, head of sales and marketing at ESS. "You have to be innovative with the product you are supplying to give the client best value."

ESS is very active in developing products to add value to its bid. From the promoter's brief, ESS put forward a bid based on the company's Mini Tower System. This innovative staging system was developed by ESS 10 years ago – in the days of the rock megatour – when the company provided giant stages for world tours by acts such as Genesis and Michael Jackson.

The company realised that using a modular tower and truss system, rather than cobbling the stage together from scaffolding every night, resulted in massive efficiency gains. The system's design allows it to be assembled and dismantled easily by an untrained workforce with a minimum of supervision, and its modular dimensions enable it to fit snugly into the back of a truck – or fleet of trucks, in the case of Michael Jackson's show. It is a system that the company is now using for the construction of temporary buildings, which now makes up more than 50% of the firm's income.

Two months to go
With a successful bid under his belt, Wilson meets the production team on site along with the show's lighting and sound equipment suppliers. The meeting allows the teams to discuss how to manage the logistics for each site and to establish or renew working relationships. "It's important to meet everyone involved to understand their specific requirements," says Wilson.

Access is the major concern in Cardiff: there is very little space for loading and unloading trucks, and access to the castle grounds involves either crossing an ancient drawbridge or delivering equipment through a portcullis gate that is too narrow for a truck to pass. "Everything will have to be unloaded from the trucks outside the castle and carried to site on either a forklift or on a flatbed van," explains Wilson.

Six weeks to go
At this stage, ESS begins detailed design of the modularised staging system. A tight budget does not stretch to two separate stage superstructures for the two venues. Instead, the designers will have to allow for the Warwick stage to be dismantled, put on trucks and re-erected in Cardiff. But experience tells the designers that time is just too tight to use the same podium, the part the performers actually stand on, for both concerts; instead, a new podium will be delivered to Cardiff from the firm's London warehouse.

Having finalised the design, ESS' drawing office takes over. It produces CAD drawings that are rushed to an external consultant – usually engineer Buro Happold – to be checked along with the structural calculations. Once the design has been given the thumbs-up, ESS produces an equipment schedule and carries out a quick stock check to ensure that there are sufficient modules in its warehouse to build the stage when the trucks turn up. Finally, the rigging crews and trucks are booked and special pieces of structure manufactured (see box "The supply chain").

Two weeks to go
The warehouse team starts to pull together the gear, clean the tarpaulins that will protect the stage, and pre-assemble any components to save valuable time on site.

One week to go
One week before the Cardiff show, the crew is hard at work in Warwick assembling the stage and superstructure, ready for the first of three nights of shows that will finish on Sunday, two days before the stage is due to be completed in Cardiff.

Two days to go
It is Sunday night, and Tom Jones has just walked off stage after his final performance in Warwick. At 8am the next day, the Warwick crew can begin work dismantling the stage superstructure as the logistical challenge begins. Over 120 tonnes of staging, comprising 12,000 separate components, must be swiftly dismantled. The workers ESS employs for the task are all freelance, young, and flexible in the hours they work. They know that their working day might be anything from eight to 24 hours. Meanwhile, in Cardiff, the second stage podium arrives from the ESS warehouse and a second crew is there to assemble it.

One day to go
Tuesday morning: the main crew leaves the dismantled stage superstructure in Warwick ready to be loaded on to trucks and sped to Cardiff. The stage is almost complete, but there is a problem: the first truck, scheduled to arrive at 11am, is late. An anxious phone call and the reason for the delay is clear: the crane due in Warwick to load the trucks has turned up five hours late.

Eight hours to go
By midday, eight hours before the stage is due to be completed, the trucks finally start arriving. But the delay with the crane has thrown out the carefully-prepared delivery schedule. Instead of turning up at regular two-hour slots, the huge articulated trucks are rumbling into the unloading area in pairs. With little enough space to empty a single truck, it is starting to get chaotic. Rather than suffer further delays, Paul Lovell-Butt, crew chief at Cardiff, makes a couple of pleading phone calls to the local council and space in a nearby park is made available.

With the loading bay problem resolved and the tower modules now starting to accumulate beside the stage, Lovell-Butt and his crew can at last begin to assemble the superstructure. He has fewer than eight hours before night starts to fall, and the team is already behind schedule. "We'll work round it – it's not a major problem," says Lovell-Butt calmly, before putting his lack of anxiety in context: "Touring Jackson around the world – now that is a major problem."

Four hours to go
It is mid-afternoon and the production team is starting to stumble onto site. They make straight for the rigging crew with a request to extend the stage by one module. Surprisingly, the request is simply acknowledged and an additional module duly appears. "We anticipate these things, so we always carry extra modules," says Lovell-Butt. Last-minute changes are one reason the firm has a structural engineer on 24-hour call.

Zero
Late evening, and temporary floodlights illuminate a group of tired figures. Eight steel towers rise through the podium. The towers support three giant trusses waiting to be dressed in coloured lights. All that remains to be done is for the tarpaulins to be added, which the crew will do first thing tomorrow morning, and then their job will be complete. Two days later, Tom Jones will arrive to make the ladies swoon. The men at ESS already know how they'll feel.

The supply chain

The company uses only one steelwork contractor for most of its fabrication work, and one fabric supplier for its tarpaulins. “We don’t go out to tender. All our suppliers have grown with us: it’s a relationship thing,” explains Wilson. But it is not a one-way relationship: the fabricators can bank on the knowledge that work will come their way but they, in turn, have to be flexible to respond to the staging company’s needs. “When I phone at midday to have something built, I might need to pick it up at midnight,” explains Wilson. He insists that this is not through bad planning, but because the company has to react quickly to the demands of others. For example, a television crew can turn up at the last minute at a concert, needing a camera podium. “We have to react: we’re in the middle of the food chain,” explains ESS’ sales head Stephen Court.

Canteen culture

When the rigging crew turned up on Greenwich peninsula to begin work on assembling the baby dome, they were appalled at the quality of the food offered to construction workers. Most of ESS’ rigging crew spend their time off rock climbing, and the greasy site fare was not going to help them stay healthy to enjoy their hobby. So rather than suffer such cholesterol-laden lunches, the crew made their own. At Cardiff the crew facilities are rather special. The production company has set up a canteen for the riggers in the castle’s banqueting hall. A three-course meal is provided for lunch including a soup starter, a choice of four main courses, a selection of desserts and fresh fruit. Lovell-Butt, the crew boss, does not think the spread is excessive. In return he expects them to work hard and often very long hours. Like everybody involved in the entertainment business, he knows that whatever problems he encounters, he must meet his deadline.