The firm has banned employees from working before 8.30 am and after 5 pm and does not allow them to take work home. Staff used to work up to 80 hours a week. Training director Gerry Farrelly explains: “Employees who are treated well will treat customers well.”
The implementation of the policies has also led to the firm’s sales figures trebling over the past year.
Farrelly decided to change the culture at the firm after reading a 1998 survey stating only 20% of Britons enjoyed going to work.
Source
Electrical and Mechanical Contractor
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