Pyronix has always recognised the need for outstanding customer service levels. Its customers do not simply buy a product, they acquire a whole service from one of the largest support teams within the industry, including access to a technical helpline, end user orientated literature and product training workshops, which are all provided free of charge.
Prior to the ACPO 2000 Policy being implemented, there appeared to be much apprehension regarding the implications of the necessity to have confirmed detection to gain police response. But now the mood seems to have changed to a positive one. We all appreciate that a reduction in false calls means greater attention to genuine alarms and this in turn means that insurance companies have less exposure and both manufacturers and installation companies will have more credibility with the general public. Those requiring police response will need to buy professionally installed systems, which can only lead to growth within the market.
In the short term, it would be naïve to expect that the implementation of the ACPO 2000 Policy will kick-start the domestic intruder alarm market, but in the longer term it would be hoped that it would certainly have a knock-on effect. With genuine activations being able to guarantee a police response, the increased credibility over time should help stimulate the largely untapped domestic monitored market.
In the commercial sector, focus has been on the CCTV and access control markets in recent years, but with the necessity of having confirmed activations to gain response, it is hoped that this will bring intruder alarms back into the spotlight.
Across all sectors, it will enable end users who have lost police response to regain it by using confirmed detection. Therefore, we can all only benefit from the amendment to the policy.
The solution
Pyronix has specifically designed a product to help UK installers comply with the ACPO 2000 Policy. A world first and unique in the market place, the Veritec P2 confirmed detector combines two completely separate technologies; PIR and pressure wave detection, with completely separate outputs in one elegant housing wired with one standard alarm cable. Over the past three years, the Veritec has undergone rigorous testing and field trials with some prestigious national installation companies.
Managing Director Julie Kenny says of the Veritec: "We believe that new policies call for new ideas and as we embarked on our development process we had two clear objectives; to provide a simple and cost effective solution. With Veritec we have successfully achieved both."
The formal launch of the Veritec took place on October 1 to coincide with the implementation of the ACPO 2000 Policy. Jim Hill, MD of NACOSS-approved company Birmingham Alarm Technicians and Chairman of the Acquila Group, has been actively involved with the field trials. He was a guest speaker at the event and commented on the Veritec: "This very exciting new British device has been superbly timed in giving us (installation companies) a piece of equipment that fits like a glove with the ACPO Policy".
At the same event it was encouraging to hear Inspector Kevin Mann, ACPO Security Systems Group Secretary, say: "It is heartening that Pyronix is producing products such as the Veritec to provide those who design and install equipment with choices."
Support services
New technology is very important to Pyronix, recognising that it requires specific training. There will be on-site training offered to the users of Veritec and live product demonstrations will take place throughout the UK. Application notes will be available on-line on the dedicated Veritec website (www.veritec.co.uk) or by can be requested simply by calling Pyronix head office (0800 0858730).
Installer training takes place at Pyronix head office on a bi-monthly basis and in the forthcoming months Glyn Cooper, Technical Support Manager, will be providing comprehensive training on products which have been manufactured with the ACPO Policy in mind. These training workshops cover explanations of the technology used, live product demonstrations and the main selling features to the end user.
Many companies talk about taking a pro-active stance, but Pyronix continues to prove its commitment to providing UK installers with the right products at the right time. In addition to the launch of the Veritec, Pyronix will also be re-launching the extremely popular Verified Systems range of audio verification equipment. This range has undergone a major re-development to ensure that it meets the demands of all installers seeking to comply with the new ACPO Policy.
Evidently the new policy leaves installers and specifiers with several options; visual, audio and sequential verification. Of the three options, visual verification is considered to be cost inhibited, with the only viable confirmation options being audio and sequential methods. Both options have different merits and certain installations may cry out for a specific type of confirmation. For the installer, it is imperative that the products which are used to comply with these new regulations provide a simple, cost effective solution and are produced by a manufacturer who is renowned for the quality of its products. This will provide end users with the ultimate in security detection and can only improve professionalism within the industry.
Source
Security Installer
