Outlaw cowboys, say homeowners | Features

Trends in number of complaints
	% of complaints in 1998	% change on 1997
Home maintenance, repairs, improvements	7.3	12.1
Recreational goods and services	3.7	11.2
Personal goods and services	11.6	1.1
Double glazing	3.4	0.3
Major appliances	4.9	0.2
Upholstered furniture	3.9	–2.2
Food and drink	4.6	–2.5
Second-hand cars	10.1	–4.2
Clothing and fabrics	5.2	–5.5
Radio, television and electrical goods	7.8	-7.2