Welcome to building.co.uk. This site uses cookies. Read our policy.

Close menu
How was move-in day? Agree % Disagree %
The builder made me feel special 34.9 65.1
My new home was clean from top to bottom 57.8 42.2
All snags reported before move-in had been attended to 33.8 66.2
Everything supplied by the builder was connected up and ready to use 68.7 31.3
All the keys were available 79.5 20.5
All the instruction manuals were available 73.5 26.5
How well informed were you about your new home? (%)
Very Satisfied Satisfied Neither/nor Dissatisfied Very dissatisfied
How to operate the central heating 9.5 30.3 22.2 20.7 17.4
How to operate the locks 13.0 40.9 27.4 8.8 9.9
How to operate the security system/alarm 13.6 30.1 22.1 18.5 15.7
How to operate the kitchen appliances 7.7 31.2 29.5 18.7 13.0
The position and operation of the stop cocks 8.1 27.3 21.1 23.4 20.1
The position and operation of the consumer unit 8.6 32.5 28.1 16.1 14.8
How to look after your new home 6.5 21.9 39.2 17.3 15.1
Details of your warranty cover 5.2 18.0 29.0 25.9 21.9
How to report emergencies after move-in 8.0 29.3 24.1 19.8 18.9
How to report other problems 10.1 35.1 21.0 17.6 16.2
Most reported problems Problem %
External doors 50.3
Heating/hot water 48.2
Water leaks 47.4
Seals around baths 46.5
Windows 39.1
Internal doors 35.8
Walls and/or ceilings 35.2
Kitchen appliances 29.1
Sanitary ware 25.8
Kitchen, bedroom, bathroom furniture 25.1
Guttering 24.6
Electrical system 21.6
How did you feel when you set out to buy your new home?
I only wanted to buy brand new 40.6% 40.6%
I didn't mind if I purchased brand new or an older property 54.0%
I really wanted to buy an older property 5.4% 5.4%
Would you be happy to recommend your housebuilder to your best friend?
Yes 61.4%
No 38.6%