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By Chris Glover 2025-12-15T07:00:00
Human decisions often drive system failures, yet both the Heathrow substation fire report and the government’s energy resilience plans overlooked this, says Chris Glover at Buro Happold
When there’s a failure, people’s first response is to blame equipment. That was the case after fire broke out at the North Hyde electricity substation in west London, cutting supply to Heathrow Airport and more than 70,000 customers.
But quite often the heart of the problem is not equipment, it’s people. Failing equipment is the result of human failing.
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