The client’s needs are critical – and right from the start

By Ann Bentley2021-04-13T05:00:00

The year ahead promises to be a bumpy one but the way we adapted to covid-19 shows we have acquired the tools to carve out a robust future

As I write this, we are only days from the launch of the crucial testing phase of the Value Toolkit, a project in which I have been privileged to play a leading role.

A unique, collaborative initiative, bringing together more than 150 experts from all corners of industry and government, the Value Toolkit comes at a pivotal moment for our sector. As we emerge from a year of unprecedented turmoil and uncertainty, fundamental questions are being asked about the kind of future that we want for our sector. Chief among these is how we tackle, once and for all, the elusive issue of value.

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