‘Dramatic’ drop in HS2 complaints following Queen’s death

Complaints about HS2 building sites fell dramatically after the Queen’s death in September, according to the independent commissioner responsible for handling them.

In his report on the third quarter of 2022, Sir Mark Worthington revealed the number declined slightly between July and September, but said the figure had been “greatly impacted by a dramatic fall-off” in the immediate aftermath of the Queen’s death on 8 September. 

According to the report, a total of 241 “alerts, representations and complaints” were received over the period, with joint ventures Balfour Beatty Vinci and Skanska Costain Strabag amassing the largest number with 85 and 83 respectively. 

Most complaints were about noise, traffic, lighting, dust and site management, with the issue of water impact and quality being a new concern raised. 

HS2’s small claims scheme received 41 new claims, with one payment for damages made by constructors during the period and two cases settled by goodwill gestures – the total amount paid out since the start of the scheme is now £19,051. 

The report also stated that local communities “continue to be impacted heavily by road works”, with a disproportionate effect felt in rural areas. 

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The A413 and its tributary roads in Buckinghamshire remains a considerable problem for Amersham, while North-West Buckinghamshire and Warwickshire’s Balsall Common and Southam have also experienced problems. 

HS2 civils delivery director Mike Lyons said the project was working to reach an agreement at Balsall Common for a proposed haul road off Hallmeadow Road, which he said would “significantly reduce local impact”.  

He said HS2 was “continuing to work closely with local stakeholders to keep them informed of disruption and progress” with regards to the A413.