As a course director (“Mr BTEC”) at the College of West Anglia in Norfolk, I would like to reassure readers that Della Madgwick’s unfortunate experience, recounted in her letter of 3 December, need not be universal.

The members of our team all come from within the industry (I am an architect) and we are all enthusiastic about what we do here.

Send your son to the nearest Construction Industry Training Board office, Della, and ask for a technician course at Bircham Newton in Norfolk. They will interview him, and if accepted, he can join their civil engineering course in September next year – then I’ll see him for 12 weeks each year on the best course in the country!

Tony Smith, via email